Generative AI, Automation, and Modular Technologies Shape Worker Experience

3 Critical Technology Trends Shaping 2025

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Technological innovation marches at a rapid pace, so separating important changes from others that matter less can be tricky. Let us help you make sense of three important technologies shaping businesses in 2025.

Though two of these technologies should sound familiar, the third might surprise you as it is more recently emerging. All three can offer companies significant competitive advantage as they improve business efficiencies and support the shift toward meaningful work for employees.

As we move into 2025, look for these three technology trends to be important:

• Generative AI Finds Practical Business Uses: Moving beyond early stumbles, GenAI use cases with real business value emerge.
• Automation Impacts Your Bottom Line: Increasing automation drives us toward human-centric job design as it shifts mundane tasks to “digital coworkers” and engages humans in more interesting work tasks.
• Modular/Microservices Set Up Your Future Success: In our rapidly changing business environment, flexible technology is critical to survival, and microservices architectures offer unprecedented feature and cost flexibility to adapt as your needs change.

Generative AI Finds Practical Business Uses

Despite early excitement about the possibilities offered by large language models and generative artificial intelligence (GenAI), issues with bias and false information quickly emerged. In addition, many businesses struggled to get real Return on Investment (ROI) from their early investments in AI tools. As users learn more about prompt engineering to help GenAI results steer clear of bias and false information, company results are improving.

For example, many companies see value when using GenAI to summarize contracts and other long documents, so workers can reference an executive overview rather than combing through the entire document for specific information. Other businesses are using AI to extract data from documents like invoices. AI-enabled data extraction eliminates errors and speeds time-to-value for information. With early payment discounts saving businesses more than 2% annually, quick invoice processing offers big financial rewards. Finally, GenAI is being used to query groups of designated documents to find out how data may be changing over time. Customer service teams use queries to understand how a particular service ticket may have evolved over time and to learn more about the long-term relationship with a particular customer.

The key for C-suite leaders: Look for GenAI tools that allow you to auto-generate summaries of long or complex documents, to extract data from documents into a format that can be sent to other applications, and to ask questions about the information contained in a single document or a group of documents as these applications generate real ROI.

Automation Impacts Your Bottom Line

Workflow (process automation) and Robotic Process Automation/RPA (task automation) are both well-established technologies. What’s new for 2025? Low-code/no-code platforms are emerging to enable both task and process automation at significant benefit to businesses. Low-code/no-code systems have intuitive user interfaces and a visual/graphical layout tool, so any employee can make updates. These systems eliminate the need for expensive IT resources (who often don’t understand business workflows) to get involved in initial automation setup or ongoing updates. Low-code/no-code democratizes automation expanding the benefits for organizations.

Which types of automation offer big benefits? Slow invoice approvals can cost a company significantly in wasted employee effort and lost financial discounts. AP processes benefit significantly from AI tools that automatically extract information from invoices so it can be accurately entered into financial systems. In addition, the flow of invoices through multiple verifications against purchase orders and goods received receipts as well as through the various workers involved in approvals saves significant employee time not only for the approvers but also for finance employees who no longer have to track down signatures or verifications.

The key for mid-level managers: Automate every task and process you can and spend time with workers whose job tasks change to ensure they understand their value when working alongside their new digital coworkers. Look for platforms that offer both RPA and workflow, so you streamline setup and shorten the learning curve for your employees.

Modular/Microservices Set Up Your Future Success

Ever wished you could custom build your own technologies with only those capabilities your workers really need? Tired of paying for software licenses and cloud-services tiers at significant additional expense when you only need one or two features from the premium tiers? You’re not alone! Experts estimate that we rarely or never use 80% of the features we’re paying for in traditional software and cloud technologies.¹ Microservices architectures change the dynamics of technology purchasing for a better match between capabilities and billing on an ongoing basis.

Never heard the term “microservices?” It’s also being called “flexible consumption” (Deloitte), “composable” (Gartner), containerization, and modular. The idea is to architect technologies in small feature bundles that can be turned on and off as a company’s needs shift in response to market dynamics. It’s a trend that simplifies our lives because we can “custom build” technology solutions that exactly fit our needs and decrease money spent on little-used features.

For example, many businesses have projects that could be automated with RPA but lack a compelling ongoing reason to purchase licenses for bots. A microservices-based RPA product can be turned on to accommodate the project and then turned off when no longer needed. With costs only incurred when the product is in use, microservices-based RPA offers significant savings and the flexibility to turn it back on for future projects. In addition, the flexibility microservices offers enables many businesses to benefit from phased technology rollouts that ease the change management burden and lead to faster, stronger business results from technology investments.

The key for C-suite leaders: Start evaluating your existing technologies to understand essential versus rarely-used capabilities. In 2025, partner with technology providers who not only understand this trend, but also have products available or nearing availability to take advantage of the financial savings and flexibility microservices offer.

Placing these three technology trends at the forefront of business strategy and IT priorities now positions businesses well for a happy, engaged workforce and strong financial performance in 2025.

Learn more about our technologies online at www.sys.tm and www.digitechsystems.com.

About Digitech Systems, LLC

Digitech Systems is the most trusted choice for intelligent information management and business process automation. Preferred by thousands of businesses worldwide from global conglomerates to Main Street, teams count on Digitech Systems to pave the path to more meaningful work by transforming how they handle digital files, processes, documents and more.

Celebrated by industry analysts and insiders for creating the best enterprise content management and workflow solutions on the market, Digitech Systems has an unsurpassed legacy of accelerating business performance by streamlining digital processes for organizations of any size with the PaperVision^® and ImageSilo^® brands. For decades Digitech Systems’ technologies have kept their customers on the knowledge management leading edge. To learn more about Digitech Systems and their award-winning suite of information management, workflow, electronic forms, and robotic process automation technologies, visit www.digitechsystems.com.

¹ Thomas, Suja (2019, Feb 5). 2019 Feature Adoption Report. Retrieved from: https://go.pendo.io/rs/185-LQW-370/images/2019%20Feature%20Adoption%20Report%20Digital.pdf

View source version on businesswire.com: https://www.businesswire.com/news/home/20250109005844/en/