The Broadvoice Success Program Honored for “Fast, Friendly and Effective” Service

Broadvoice Wins Stevie® Award for Best Customer Satisfaction Strategy

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Annie McNutt
Director, Content Marketing
Broadvoice
747.216.0555
anniem@broadvoice.com

Broadvoice | GoContact, a leading global customer experience technology provider, announced it was the recipient of the Silver Stevie Award for Best Customer Satisfaction Strategy. Judges called the Broadvoice Success Program “impressive” and “impactful,” noting its “fast, friendly and effective” service and “strong commitment to customer satisfaction.”

“For midmarket businesses, adding AI into their daily operations can seem overwhelming, but it doesn’t have to be,” said George Mitsopoulos, Chief Operating Officer at Broadvoice. “With the Broadvoice Success Program, companies of all sizes can now use the power of AI, workforce management and advanced analytics to enhance CX and stay ahead of the competition.”

This is the fifth consecutive year the Broadvoice Success Program has been honored by the Stevie Awards for Sales & Customer Service, the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,100 nominations, from all sizes and in virtually every industry, in 45 nations and territories, were considered in this year’s competition.

The Broadvoice Success Program ensures customers get the attention they need in the critical first months of onboarding. Every customer, regardless of size, is assigned an orientation specialist to ease the learning curve, ensure the system is correctly set up and help them understand and embrace the platform’s full functionality. Since the program launched in 2021, Broadvoice has earned an industry-leading CSAT score of 93% and recorded a 17% reduction in customer support calls and an 11% decrease in technical calls. Customer Orientation and Customer Success scores are 100%.

“Clearly, Broadvoice is doing everything right,” said one judge. Another noted that the Broadvoice Success Program stood out from the competition due to its “proactive, customer-centric approach that ensures clients are supported at every stage of the onboarding process and beyond.”

About Broadvoice

Broadvoice makes it easy for companies to connect with their customers. With our cloud-based, AI-powered CX solutions, mid-market companies worldwide get the tools they need to deliver consistently exceptional customer experiences at every digital touchpoint. With deep analytics, specialized workflows and AI to help agents, managers and customers, Broadvoice focuses on customer outcomes while building innovative technology that accelerates value faster and more simply than legacy or one-size-fits-all platforms. Learn more about Broadvoice at broadvoice.com.

About The Stevie® Awards

Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

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"With the Broadvoice Success Program, companies of all sizes can now use the power of AI, workforce management and advanced analytics to enhance CX and stay ahead of the competition."