Centivo Unveils Centivo Care: A Cutting-Edge Virtual Primary Care Experience

Caroline Rueve
847-609-4055
centivo@solcomms.co

Centivo, a pioneering healthcare company committed to making quality healthcare radically affordable, is thrilled to announce the launch of Centivo Care, a virtual primary care practice seamlessly integrated into Centivo-administered health plans. This innovative platform addresses the growing challenge of primary care access, offering a streamlined digital experience that connects patients and providers with unprecedented ease.

Centivo Care: Bridging the Healthcare Gap Through Technology and Patient-Centricity

Centivo Care stands as one of the first virtual primary care practices to achieve Patient-Centered Medical Home (PCMH) accreditation from the National Committee for Quality Assurance (NCQA), underscoring its dedication to exceptional patient care. The platform is meticulously designed to deliver a user-friendly and seamless virtual primary care experience.

Key Highlights of Centivo Care:

• No Cost: Patients enjoy the convenience of free appointments through Centivo Care.
• Comprehensive Care: The platform provides a dedicated primary care team, integrated behavioral health support and after-hours assistance for urgent needs.
• Ease of Use: The intuitive mobile app allows patients to connect with their healthcare providers anytime, anywhere, using their phones or mobile devices.
• Expert Guidance to Top Specialists: When specialized care is required, the Centivo Care team seamlessly guides patients to appropriate in-network virtual or community providers, ensuring continuity of care.

Empowering Patients Through Digital Tools

Centivo Care empowers patients by providing them with direct control over their healthcare journey through the user-friendly Centivo Care app. Patients can:

• Engage in continuous chat with their care team to ask questions and track progress.
• Review their personalized care plans and after-visit summaries.
• Request prescription refills and receive timely reminders for preventive care.
• Connect seamlessly to preferred in-person care when necessary.

These patient-centric features have resulted in an exceptional customer satisfaction (CSAT) score of 96% among Centivo Care users. The platform is demonstrably helping users access essential care, as evidenced by a recent patient testimonial stating, “I received care that I otherwise would have skipped.”

Fostering Long-Term Patient-Provider Relationships

Unlike conventional telemedicine solutions, Centivo Care fosters enduring relationships between patients and their dedicated primary care teams. This approach ensures continuity, personalized care and a holistic understanding of each patient’s health needs.

Meeting the Growing Demand for Virtual Care

By deeply integrating virtual care into its health plans, Centivo effectively addresses the surging demand, particularly among younger individuals who value the convenience of virtual healthcare. Over 70% of this demographic expresses a preference for virtual care.

Dr. Wayne Jenkins, Chief Medical Officer at Centivo, emphasizes the company’s unwavering commitment to providing accessible, radically affordable healthcare while prioritizing whole-person care. He states, “Centivo Care enables us to continue delivering on that promise. In a post-pandemic world where nearly half of all patients desire ongoing access to virtual care, we've dedicated ourselves to providing easy access to exceptional care. By leveraging our profound understanding of the network, we empower patients to find the right local providers precisely when they need them, all while serving as their trusted medical home.”

Building on a Legacy of Innovation

The launch of Centivo Care follows Centivo’s strategic acquisition of Eden Health, a virtual-first medical provider, in 2024. This acquisition accelerates Centivo’s expansion of primary care-centric health plans to a wider population of individuals, families and employers across the nation. Centivo Care seamlessly integrates Eden Health’s advanced tech-driven primary care and mental health services to further enhance affordability and elevate patient care for working Americans.

A Year of Growth and Expansion

This new offering for Centivo members culminates a remarkable year for the company, marked by $75 million in additional funding, significant year-over-year growth in clients and members and the establishment of key health system partnerships nationwide. For more information about Centivo and its self-funded insurance plans, please visit https://centivocare.com or www.centivo.com.

About Centivo

Centivo is driven by a mission to make affordable, high-quality healthcare accessible to the millions of workers facing challenges in managing their medical expenses. The company's pioneering health plan is specifically crafted to address the inefficiencies and waste prevalent in traditional employer-sponsored health plans. In collaboration with leading local health systems, Centivo's primary care-centered health plan and virtual care services present employers with a compelling alternative to conventional health insurance carriers. This approach yields a reduction in the total cost of care by 30% or more, while simultaneously delivering tangible value to employers, employees, and its partner health systems. To learn more about Centivo, please visit: https://centivo.com/.

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