Electric Mind launches human centric platform services

Andrea Ramirez
Vice President, Marketing & Experiences
andrea.ramirez@electricmind.com

Electric Mind, a technology-forward consulting services firm specializing in business transformation is diversifying its offerings with the launch of a new Platform Services line of business. This strategic addition will deliver enterprise SaaS platform—advisory, design, delivery and operations services, complementing Electric Mind’s existing offerings and full stack engineering.

“Our clients are expanding their use of enterprise SaaS platforms and have expressed an increasing interest in our advice given the current options available to them don’t fully integrate their strategy,” said Chris Ford, CEO & Managing Partner of Electric Mind. “We’re proud to introduce innovative and practical solutions that not only meet client needs but also enhance our advisory and engineering services.”

To lead this expansion, Electric Mind has appointed Andrew Silcock as Client Partner for Platforms. Andrew brings over two decades of experience in enterprise SaaS and digital transformation, working with clients across multiple industries to maximize platform potential. His expertise will drive Electric Mind’s commitment to delivering impactful, behaviour-led, and platform-powered solutions.

The new Platform Services focus on experience automation across user journeys, from client interactions to internal operations and business process transformation. Electric Mind continues to deliver comprehensive support from conception to execution.

Introducing the Electric Mind Platform team

The Platform Services team embodies Electric Mind’s culture—a hands-on, builder-driven approach that emphasizes localized, North American talent over global outsourcing. The team delivers behaviour-led, platform-powered solutions, advising from a foundation of practical experience.

Behaviour-Led, Platform-Powered Approach

Electric Mind’s behaviour-led methodology targets specific personas, such as private wealth advisors, and identifies impactful behaviours (e.g. debriefing efficiently after client meetings). By aligning motivations and skills with intuitive, SaaS-driven tools like Salesforce and ServiceNow, the platform transforms business outcomes. Pre-configured platform assets further accelerate these transformations by automating business workflows and creating seamless user experiences.

“We are excited to bring our expertise to a broader audience and help our clients reimagine what is possible with enterprise platforms,” added Ford.

Electric Mind's advisory and implementation services span the business innovation spectrum. With the addition of the platforms business experience automation, Electric Mind continues to expand its offerings across conception through execution.

About Electric Mind

Electric Mind is a business and technology consulting leader in providing innovative, practical solutions driven by engineering excellence. Combining strategy, design, and engineering, Electric Mind transforms complex challenges into opportunities for growth and success. With a focus on diversity and collaboration, the company creates environments where creativity thrives, and bright ideas come to life.

For more information on Electric Mind visit www.electricmind.com.

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